Frequently Asked Questions

What happens next?

Whether you are new to counselling and psychotherapy or are returning, understanding the following steps may help with any anxieties. Counselling and psychotherapy begin with an initial consultation – this is the chance for us to get to know each other more and to discuss your requirements, expectations and goals to see if we are a good fit. The initial consultation lasts for 50 minutes and is commitment-free.

What is the initial consultation?

In our first consultation we will discuss what has led you to seek counselling and psychotherapy and I will start to get to you know. I generally invite clients to think about whether they would like to work with me over the first couple of consultations, as I would do too.

We would then agree a fixed time to meet on a weekly basis if you'd like to work together that you can commit to on an ongoing and regular basis, as this helps build trust and an experience of reliability.

How often do we meet, and how much does it cost?

I work on a short and long-term basis with the regularity of weekly sessions helping build trust. Sessions are reviewed periodically to ensure it is still the best option for you.


  • Sessions are 50 minutes.
  • In-person in London costs £100.00.
  • In-person in Tunbridge Wells or online costs £80.00.
Where are sessions held?

I offer online sessions and sessions at my practice rooms in London Bridge and Tunbridge Wells.

How do I choose the right counsellor/psychotherapist for me?

There are a few key things to consider to help you get the best counsellor or psychotherapist for you. Whoever you choose to work with, the relationship between you and your counsellor or psychotherapist is at the core of successful counselling and psychotherapy. Developing trust and respect in a non-judgemental environment forms the basis of our work together. Initial consultations are an excellent opportunity to ask questions and get to know your prospective therapist.

Ensure your counsellor or psychotherapist is suitably qualified and is a registered member of the BACP (British Association of Counselling Practitioners) or a UKCP (United Kingdom Council for Psychotherapists) member. As Professional Bodies, BACP and UKCP ensure all members meet the necessary professional standards, ethics and qualifications required to practise and keep skills up-to-date through continuing professional development (CPD). BACP is also registered with the Professional Standards Authority (PSA).

How do I make a booking?

Please email me at or telephone me on 07307 880349, and we can discuss availability for an initial consultation.

I feel worried about coming, what should I do?

It is not uncommon for people to feel nervous about the prospect of counselling and psychotherapy, especially if they've had no previous experience. An initial consultation is the best way to understand what counselling and psychotherapy will be like and an opportunity for you to address any uncertainties.

What kind of clients do you work with?

I work with many adults and professionals, with a special interest supporting lawyers or those working within the legal sector due to my background. Please note I work only with adults over 18 years of age.

What is your cancellation policy?

Please note that missed or cancelled consultations or sessions will be charged the full applicable fee.

What is confidentiality?

Confidentially signifies that I will not share any information about you. There are some exceptions to this, such as if I was required to by law or if I was concerned about your welfare. We always discuss confidentiality in our initial consultation, including the provision of consent to your GP details in case of an emergency.

Please feel free to contact me with any further questions you may have.

Contact Me

Feel free to contact me if you have any questions about how counselling and psychotherapy works. This enables us to discuss the reasons you are thinking of coming to therapy, whether it could be helpful for you and whether I am the right therapist to help.

To book an appointment, please call me on 07307 880349 or


©Emilia Yau Counselling

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